Living Our Values Every Day

We Prioritize People Over Tasks

• Healthy relationships and meaningful connections are at the heart of our culture. We take time to be present with those we serve.
• We always connect with the person before tackling the task.
• The most important part of your badge? Your name. We’re all in this together to enrich community life for residents and each other.

We Honor the Natural Rhythm of Each Individual’s Day

• We do not wake residents to accommodate our schedules or for non-urgent matters.
• We learn their routines and preferences, making their day as personalized as possible.
• We don’t assume residents’ preferences don’t change, and we regularly ask for their input.
• Our focus is to support quality of life and quality of care.

Decisions Should Be Made Close to the Resident

• Whenever possible, we involve the residents and those closest to them in decisions that impact their day.
• We ask three key questions when making decisions related to a resident’s care or environment. Does this support our home environment? How can we creatively honor both resident preferences and safety/regulations? Who else should be included in this decision?

We Lead with Grace

• We assume positive intent in our interactions
• We are committed to open communication to better understanding and improvement- we’re always learning.
• We speak up when we see something that doesn’t align with our culture or feel safe.

We are Friendly and Welcoming to Everyone

• We greet residents, visitors, and colleagues with a smile and introduce ourselves when it feels right.
• We wear our badges and help anyone in need around the community

We Find a Better Way

• We challenge the notion of “we have always done it this way”, and work together to find a better way to serve our residents, team, and broader community
• We embrace creativity and teamwork to honor both resident preferences and regulatory requirements.
• We accept risk as a normal part of life

We Believe in the Power of Language

• Words shape our environment and attitudes. We use language that fosters a positive, home and team-focused environment.
• We carefully consider how we can involve residents in our interactions and are mindful to speak with others rather than about others

We Work in Residents’ Homes, They Do Not Live in Our Workplace

• We think carefully about changes to the environment and avoid anything that feels too “institutional” in residential spaces.
• We respect residents’ privacy, choices, and preferences. Residents direct life in their own homes.
• We use our time wisely and look for ways to connect with residents or support our teammates (instead of phone usage/sitting)

We are Stronger as a Team

• We serve all residents, not just those assigned to us.
• We refrain from saying “it’s not my job,” and step up where we can.
• We ask for help when needed and collaborate to make the resident experience the best it can be.

We lead by serving; empowering each of us to step into leadership.

• We embrace our Fill the Cup mindset, actively seeking opportunities to support and serve others
• We prioritize self-care, understanding that effective leadership begins with leading ourselves well- you can’t pour from an empty cup!